30445: Toll Free verification rejection - Could not validate business information
The Toll-Free phone number verification submission has been reviewed and it was rejected.Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The toll-free phone number cannot be verified. The business could not be fully verified because some of the Business Information that was submitted is invalid.
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Ensure all business information fields are valid and accurately represent the business who manages the opt-in and has the relationship with the consumer:
-- BusinessName
-- BusinessStreetAddress
-- BusinessCity
-- BusinessStateProvinceRegion
-- BusinessPostalCode
-- BusinessCountry
-- BusinessContactFirstName
-- BusinessContactLastName
-- BusinessContactEmail
-- BusinessContactPhone
-- BusinessWebsite
- Correct the business information fields on toll-free verification submission by editing it and then resubmit it.
Why was my Toll Free Verification Rejected?