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30447: Toll Free verification rejection - phone number not provisioned to Twilio



ERROR: 30447

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PROGRAMMABLE MESSAGING
ERROR

The Toll-Free phone number verification submission has been reviewed and it was rejected. The toll-free phone number cannot be verified. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Possible Causes

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  • The toll-free verification was submitted before the toll-free phone number completed porting to Twilio.
  • The toll-free phone number is not provisioned to Twilio.
  • If the number is/was with another messaging provider, please ensure the porting or hosting process has been initiated and is complete.Then Delete the rejected toll-free verification and submit a new request after the port completes.
  • If it's not a porting scenario, contact Twilio Support.

Why was my Toll Free Verification Rejected?(link takes you to an external page)

Required information for Toll-free verification(link takes you to an external page)

Toll-Free best practices(link takes you to an external page)

Twilio's Messaging Policy(link takes you to an external page)