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63016: Failed to send freeform message because you are outside the allowed window. Please use a Template.

ERROR: 63016

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PROGRAMMABLE SMS
ERROR

Failed to send freeform message because you are outside the allowed window. Please use a Template.

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Possible Causes

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  • This message failed to be delivered to the user because it was sent outside the allowed conversation window. For messages initiated by the business, you must use pre-defined templates.